Mission Driven
At our core, we exist to make the eCommerce shopping experience more transparent for both buyers and sellers.
Over the course of the last 6 decades, Consumers Digest has collected data about millions of consumer touchpoints for thousands of brands and the diagnosis is clear: Trust drives the transaction and customer satisfaction powers loyalty.
Every day we strive to protect this delicate balance while aiming to advance marketplace trust through verification at scale. Using a combination of the right tools and unwavering support, Consumers Digest Media empowers both sides of the buying experience to achieve their goals.
What does measuring trust on both sides of the purchasing experience look like?
In order to achieve our mission connecting buyers to VERIFIED sellers, both sides must establish a common foundation. We see trust as a function of two primary factors – integrity & performance. Integrity includes respect, ethics, intent, and working toward a diverse, inclusive and equitable marketplace. Performance speaks to a business’s track record of delivering results in accordance with our standards and/or addressing customer concerns in a timely, satisfactory manner.
Buyers need to see:
✔️ Trust signals everywhere. Shoppers look for trust badges on product images, below add to cart & checkout buttons as well as footers of websites. They bounce when they don’t see these symbols.
✔️ Transparent return & privacy policies. Shipping information should be obvious & simple to understand. A brand’s contact information should be readily available.
✔️ Offers they can trust that are vetted by an experienced 3rd party. Shoppers are bombarded on every channel, all day long. Trust signals & social proof help customers overcome initial apprehension.
Sellers need to:
✔️ Preemptively ease the fears in the minds of potential customers. Displaying trust badges at critical decision making points increases the likelihood of users completing desired actions.
✔️ See a meaningful lift in sales. Strategically placed trust marks & social proof notifications increases conversion rates at valuable customer touchpoints during every stage of the sales funnel.
✔️ Systematically build processes that can drive repeat revenue throughout entire buyer journeys while extending lifetime value, increasing AOV & lowering customer acquisition costs across multiple channels.
Core Values
In work or play, private or public, these are the values that guide us
🔥People are our first priority, always - We celebrate our differences & treat our team like family. We view our jobs and our day-to-day workplace challenges within the larger context of our community and our lives. Balance is everything.
🔥We do the hard work - Not just when it's convenient. We operate with integrity in everything we do, even when no one is watching. We strive to be honest, impartial, fair, and consistent in our actions and decisions.
🔥Customer satisfaction is the critical benchmark of our success - We go above and beyond to make sure both sides of the purchasing experience feel heard, respected and part of our mission. We're all in this together.
🔥We commit to excellence - We reward those who are eager to explore, question, challenge and be challenged. Every day is another chance to do our best work & push the boundaries of what we think we're capable of.
🔥Action over analysis paralysis - We value progress over perfection. We encourage calculated risk taking in order to refine & improve solutions more quickly while minimizing unnecessary bureaucratic distractions.
Our impact speaks volumes
$40M+
Merchant Revenue
5M+
Orders Processed
80M+
Add to Carts
700K+
Upsells & Cross-sells
What Our Students Have to Say
